Chip has been in the flooring industry for over 27 years. He began working in a wholesale floor covering distribution center, then moved to retail and installation, then onto management. Realizing his passion was to own his own store he decided to open North Hills Flooring in October of 1995. Owning your own business requires wearing many different hats but the one hat he enjoys wearing the most throughout the years is the "sales hat." Being on the sales floor working with customers is what he enjoys most and making sure his customers have total satisfaction from the start of their experience to the finish.
Susan has over 15 years of office management experience. She works mostly behind the scenes keeping everything running efficiently. With an eye for design she enjoys not only running the office but "helping" customers as she says instead of the term "selling." She doesn't look at selling like a job but more as pure enjoyment in helping customers pull entire room or an entire house project together with the perfect floors.